Combine your practical experience in housekeeping and laundry operations with theoretical expertise knowledge.

A career in housekeeping and laundry is often underestimated. But did you know, that in many countries the manager of the housekeeping department has a higher position than the manager of the reception or even the entire front office? You ask yourself why? Because housekeeping is not only about cleaning. Guests come to a hotel to sleep … and who is responsible to make the guests feel comfortable in their rooms and to take care of all the little details which make the guests feel home away from home? Exactly, it is the housekeeping team – the heart of each hotel.

The Art of Hospitality stands for customer care, emotional excellence and exceptional guest service at all times. Even if housekeeping and laundry employees are not in guest contact most of the time, it is their job which enables all other departments to perform at their best. To provide excellent housekeeping and laundry service it is not enough to know how to clean.

We provide you with the theoretical chemical, equipment, cleaning techniques, processes, structures, concepts and background knowledge that enables you to work efficient and effective and to understand not only how things are done in detail but also why.

Besides the knowledge in housekeeping and laundry operations you also receive all core and related knowledge required for an international career or your next career step in this multi-cultural, interesting, challenging and behind the scenes department.

Our tutors have many years of international hospitality expertise in all non-managerial and managerial areas and are eager to pass on their knowledge and skills to you.