Apprenticeship in International Hospitality & Tourism Operations
Develop your own skilled non-managerial hospitality allrounder
who meets your national and international guests’ service expectations.
FAQ
Anytime
Dual Vocational Training
–
E-Learning and On-the-Job Training in your establishment and according to our training standards or beyond
- Learner’s English proficiency in speaking and writing
- Practical Training Agreement between you and the trainee
- Training Partnership Agreement between you and us
- Successful verification as one of our registered employer establishments (for details please
contact us info@kambakucollege.com) - Provision of a Practical Trainer through your establishment (Required Experience: Completed 3- years dual vocational training on international standards or 3 years hospitality operations work experience in each department to train)
- Provision of a computer device with internet connection and video/picture recording device
through the learner or the employer establishment
36 months
Earliest exit after 24 months; depends on your Practical Training Agreement with the learner
Intake:
Anytime
Delivery Mode:
Dual Vocational Training – E-Learning and On-the-Job Training in your establishment and according to our training standards or beyond
Requirements:
- Learner’s English proficiency in speaking and writing
- Practical Training Agreement between you and the trainee
- Training Partnership Agreement between you and us
- Successful verification as one of our registered employer establishments (for details please
contact us info@kambakucollege.com) - Provision of a Practical Trainer through your establishment (Required Experience: Completed 3- years dual vocational training on international standards or 3 years hospitality operations work experience in each department to train)
- Provision of a computer device with internet connection and video/picture recording device
through the learner or the employer establishment
Duration:
36 months
Earliest exit after 24 months; depends on your Practical Training Agreement with the learner
Credits:
272
Certification:
Officially recognised ‘Certificate in International Hospitality and Tourism Operations Apprenticeship’
Overview
Develop your own skilled non-managerial hospitality allrounder who meets your national and international guests’ service expectations.
The Art of Hospitality stands for customer care, emotional excellence and exceptional guest service at all times.
With your assistance, we prepare your learner for an international career in the interesting, ever changing, challenging and service focused hospitality industry with extensive practical skills as well as theoretical knowledge.
Besides the training in all directly hospitality related operations – Housekeeping, Laundry, Food & Beverage, Kitchen and Front Office – your leaner is trained in all core and related skills required to work in the industry.
Already in his/her second year, your learner will be able to fulfil many tasks of a skilled professional, and after graduation, your learner will be able to fulfil his/her job role in any of your departments in a non-managerial position or can be further developed into the next higher position.
With your assistance, our programme’s practical and international orientation develops your learner into a highly practically skilled hospitality professional on international standards.
Our tutors have many years of international hospitality expertise in all non-managerial and managerial areas and are eager to pass on their knowledge and skills to the learner and your trainer.
In addition, your company and your trainer profit from practical training instructions and assignments, adaptable standard operating procedure templates and other operational templates meeting international hospitality standards which can also be utilised for daily operations without training.
PROGRAMME STRUCTURE
- Module (simultaneous to all other modules): Foreign Language German
- Module: Core Module:
- Workplace Health, Safety & Hygiene
The Hospitality Industry - Work Organisation
- Customer Care
- Resource and Waste Responsibility
- Business Communication
- Workplace Health, Safety & Hygiene
- Module: Culture
- Module: Housekeeping & Laundry Operations
- Module: F&B and Kitchen Operations I – Products & Equipment
- Module: F&B and Kitchen Operations I – Processes
- Module: Basics in Mathematics & Computer Science
- Module: Basics in Economics
- Module: Front Office Operations
CAREER
After successful completion of this programme your employee is a skilled hospitality professional.
He/she can be assigned as an allrounder in hospitality or in a specific position such as receptionist, porter, waiter/waitress, bartender, hostess, guest relation agent, room attendant, public area attendant, laundry attendant, commis or any other non-managerial position available.
As he/she completed our programme, you can assign the employee as the practical trainer for future learners in one of our programmes.
Alternatively, you can develop him/her into the next higher position.
ADMISSION
You learner does not need a specific entry qualification to become part of the Mainporter Community!
What you need to do to register one of your employees for this programme:
This dual vocational programme combines practical non-simulated training in the real work environment with theoretical training. Therefore, you need to employ the leaner as an apprentice, have a qualified person to train the learner practically, adhere to our quality assurance and fair labour practices, and you must be able and willing to train the learner for 36 months according to our standards. Whilst we do not have specific admission requirements besides the proficiency in English, you can set up your own employment criteria which ensure that the apprentice meets your expectations, fits into your team and into your company culture.
HOW DOES IT WORK
1.
To become one of our registered employer establishments you must provide a trainer and your facilities must include guest rooms and a restaurant and offer housekeeping, laundry, food and beverage, reception and guest services. If you do not have one of our mandatory required machines, or you do not offer a laundry service because you send your laundry to an external company, you must find a company which enters an off-site training agreement with you.
For example, if are a tented camp with a restaurant and an own kitchen that offers daily housekeeping service you can become one of our registered employer establishments if you meet our other requirements. If you do not own a single disk rotation machine for cleaning, you must enter an off-site training agreement with another establishment nearby, which trains your learner in the preparation, usage and cleaning of the machine according to our standards and which allows for practical assessment of the task in the company.
On the other hand, if are a guesthouse with luxurious guest rooms but you only provide self-catering, you cannot become one of our employer establishments as your learner has no chance for practical training in F&B and the kitchen which makes up for 9 months of the practical training.
Contact us via email (info@kambakucollege.com) to receive the entire criteria which will be audited in a verification visit before we enter a Training Partnership Agreement. They include quality assurance measures, provision of a qualified person as your trainer, access to a computer for training, fair labour practices, occupational health & safety requirements, mandatory products and equipment available for training, mandatory facilities and services offered, and other specific requirements that ensure quality training.
2.
Prepare the evidence required for registration. You receive support from one of our team members who answers questions, provides clarification and/or evaluates if alternative solutions meet the criteria.
Whilst the preparation might be a bit time consuming for a short period of time, it ensures that all our employer establishments are able to provide the same quality standards for training and might also add general improvement to the quality management of your hospitality operations in general.
If you want to offer our qualification to learners not yet employed by your company, you should start with the recruitment and selection process at the same time. Our team can assist you with a list of candidates which applied directly at our college and look for an employer establishment.
3.
Once you have collected all evidence to meet our registration criteria, we conduct a verification visit and enter the Training Partnership Agreement with you.
4.
Enter a Practical Training Agreement with each of your learners and submit it to us together with the learner enrolment data. We then provide you with a Training Agreement for your learner. As the leaner enters the Practical Training Agreement with your establishment and you invest in him/her, you define the terms of your apprenticeship employment within our framework. For example, the weekly schedule, vacation planning, mandatory hours of theory per week, departmental rotation, allowance, learner’s share of tuition fees, etc. lay within your discretion.
The Training Partnership Agreement, Practical Training Agreement and Training Agreement are all interrelated which means that all are required for the learner to be and remain registered for our programme.
5.
After we received the required payment, we provide you with the Mainporter Campus log in data for the learner, the trainer(s) and yourself. Your trainer is ready to prepare and conduct the practical training and the learner is ready to start his/her learning experience.
6.
Once per year we conduct a yearly verification on-site or online to ensure consistent quality of training.
TUITION FEE
To ensure the full commitment of our training partners, we charge our employer establishments with the tuition fees. It is up to your discretion, to charge a share of the tuition fees to the learners as agreed to in the Practical Training Agreement.
The tuition fees of the programme depend on the chosen cost model type in the Training Partnership Agreement and the amount of learners enrolled with us for any programme:
Non-refundable, advanced, monthly payable tuition fees for each month a learner is enrolled in a programme. In the case of withdrawal through any party, no monthly fees for the following months are charged; however, paid fees are not refunded under any circumstances.
Non-refundable, advanced, overall payable tuition fee for the entire programme (usual programme time excl. duration of extension of programme). In the case of withdrawal through any party, no additional charges apply; however, paid fees are not refunded under any circumstances.
No additional fees are charged for enrolment, initial assessment, issue of initial certificate, administration and one verification visit/video conference per year.
Our flat rates apply to institutions as well as employer establishments or group of employer establishments of one company which have the average amount of leaners outlined below enrolled in any of our programmes throughout the entire year.
The average amount of learners is fixed in the Training Partnership Agreement at the beginning of the contract period. If the average amount of learners is below the initial agreed amount, based on which flat rates have been granted, the difference to the applicable flat rate is charged at the end of each year of the agreement contract.
Do you have questions?
We take the time to advise you in detail to find the ideal solution for your request and support you on your way to your training.
Hi I'm
Iris Neumann
MD & Co-Founder
kambaku
Hospitality College
