HOSPITALITY COMPANIES
Create exceptional service experiences for your guests. Develop and shape your current and future team members to develop the Art of Hospitality at low cost, at your pace, according to your operational requirements and with our national and international expertise.
Each day, your non-managerial employees form the fundamental basis of your service delivery.
Skilled, confident, loyal and motivated hosts are the heart of your service product. Their level of commitment, service quality and consistency, understanding for guest expectations, responsiveness to guest enquiries and complaints and emotional excellence make or break your guests’ service experience.
What better way than to develop your own service talents according to your establishment’s needs and international standards?
Many hospitality companies in Africa but also worldwide lack in local, skilled employees on a non-managerial level and are not able to offer dual vocational training opportunities which would make them an attractive employer and an important pillar of the industry’s future. The high costs involved, non-existing officially recognised qualifications, long distance to vocational schools, disturbance of day-to-day operations resulting from training requirements and assessment, and lack of qualified practical trainers prevent companies from solving the skill deficit problem. Resulting, companies train their unskilled employees to perform single specific tasks according to the required standards. This approach might work for companies with a maximum length of stay of two nights in the short run without causing difficulties and lack in service readiness and responsiveness. In the long-run, and to stay competitive in the market with increasing quality and flexibility to expectations – where the famous sentence ‘TIA: This is Africa’ is not accepted by guests as an excuse for lack of customer service anymore – this approach is not sufficient. Even worse, it leads to demotivation and high staff turnover as the approach hinders the employees to develop their skills and full potential because they are merely trained on the performance of one specific task or small set of tasks according to the company’s needs. Further, it hinders the southern African destinations to become competitive with other well established tourism hotspots in Africa as well as other international tourism hotspots whose hospitality companies invest in development and training since recent years.
OUR SOLUTION: SET YOUR COMPANY APART FROM YOUR COMPETITION … NOT ONLY AS A HOSPITALITY ESTABLISHMENT BUT ALSO AS AN EMPLOYER.
Become the employer everybody wants and is motivated to work for and the service provider your guests return to.
Our programmes allow you to hire and develop locals into the skilled professionals that meet and go beyond your guests’ expectations. To perform successfully on the market, every single establishment in the industry needs those well-trained employees that are practically and theoretically skilled on international service standards. But without own initiative and investment by the hospitality companies themselves, those professionals will and cannot be developed.
We offer a dual vocational training system, which can be applied in all corners of the southern Africa, independent from the location and skillset of practical trainers at low costs. We transfer the knowledge and skills required in the hospitality and tourism industry through our e-learning platform, which includes international theoretical education and support for learners and practical trainers as well as practical training instructions and assignments, adaptable standard operating procedure templates and other operational templates meeting international hospitality standards.
Additionally, you help to reduce the huge problem of youth unemployment by providing your (future) employees an opportunity to receive a training which fully focuses on skills development for the industry which allows the young generation to fully meet the job requirements and to perform their job roles at their best.
Invest in the future of your company and the future of the hospitality industry and the youth of your country.
To learn more about our training system, click here.
With the officially recognised dual vocational qualifications you can train new or current employees to become a skilled hospitality allrounder who can be assigned in the housekeeping, laundry, food and beverage or front office department depending on operational needs. The official recognition of the qualification allows you to attract new or retain current employees as you set yourself apart from other employers who train internally or according to programmes which do not form the basis for further study admission, and which are not officially recognised and quality assured. Our dual vocational short-programmes enable you to (re)train your new or current employees on international standards in specific departments and general hospitality knowledge and skills. Our theory programmes provide important industry knowledge for current employees who are already practically skilled but lack in industry related international background, operational and product knowledge to apply their skills at their full potential. If you share our purpose to inspire, grow and develop the next generation of highly skilled professionals, who master the art of hospitality find out more about the training solutions offered in your region and how to become a registered and verified employer establishment.
WHAT YOU GET
PROGRAMMES
OFFICIALLY RECOGNISED DUAL VOCATIONAL QUALIFICATION
For each Learner: WHAT YOU GET
Officially Recognised Dual Vocational Qualification
- 1 Personalised Trainer Login for each 4 learners to our learning software Mainporter Campus which is accessible 24/7 from all around the world (an internet connection is required) for the duration of learners enrolled for the qualification:
- Interactive theory sessions of the learner with trainer notes and without access restriction, quizzes and recaps
- Train the Trainer Sessions
- Induction Book Trainer & Induction Book Learner
- Trainer Manual including Trainer Task Summaries, adaptable templates for Standard Operating Procedures for all tasks to train, other adaptable templates for hospitality operations, training and evaluation
- Learner Progress Review Tool
- On-the-job training tasks and detailed feedback on the learner and training performance through our teachers
- Industry news
- Colleges Forms and Policies
- 1 Personalised Employer Establishment Login to our learning software Mainporter Campus which is accessible 24/7 from all around the world (an internet connection is required) for the duration of learners enrolled for the qualification:
- Learner Progress Review Tool
- Industry news
- Colleges Forms and Policies
- 1 Verification & Stakeholder Visit per year for quality assurance, bilateral feedback, discussion of concerns and wishes, and to strengthen our partnership
- Our support to attain our Employer Establishment Verification
- Information on potential governmental funding schemes
- Our support to training related questions and issues
- Recognition as Registered Employer Establishment on our and Mainporter’s webpage
DUAL VOCATIONAL SHORT-PROGRAMMES
- Possibility for customised short-programmes at additional costs
- For each Learner: WHAT YOU GET
- 1 Personalised Trainer Login for each 4 learners to our learning software Mainporter Campus which is accessible 24/7 from all around the world (an internet connection is required) for the duration of learners enrolled for the course:
- Interactive theory sessions of the learner with trainer notes and without access restriction, quizzes and recaps
- Train the Trainer Sessions
- Induction Book Trainer & Induction Book Learner
- Trainer Manual including Trainer Task Summaries, adaptable templates for Standard Operating Procedures for all tasks to train, other adaptable templates for hospitality operations, training and evaluation
- Learner Progress Review Tool
- On-the-job training tasks and detailed feedback on the learner and training performance through our teachers
- Industry news
- Colleges Forms and Policies
- 1 Personalised Employer Establishment Login to our learning software Mainporter Campus which is accessible 24/7 from all around the world (an internet connection is required) for the duration of learners enrolled for the course:
- Learner Progress Review Tool
- Industry news
- Colleges Forms and Policies
- 1 Verification & Stakeholder Visit per year for quality assurance, bilateral feedback, discussion of concerns and wishes, and to strengthen our partnership
THEORY PROGRAMMES
- Possibility for customised theory programmes at additional costs
- For each Learner: WHAT YOU GET
- 1 Personalised Employer Establishment Login to our learning software Mainporter Campus which is accessible 24/7 from all around the world (an internet connection is required) for the duration of learners enrolled for the programme:
- Learner Progress Review Tool
- Industry news
- Colleges Forms and Policies
INSTITUTIONS
Enlarge your market segment by our programmes or integrate our theory into your programmes
Please contact us through info@kambakucollege.com
kambaku
Hospitality College
