International Hospitality & Tourism Operations Theory Programme
Upskill your employees’ practical experience with theoretical expertise knowledge to unlock their full potential.
FAQ
Anytime
E-Learning (Requires a computer device with internet connection and an integrated camera or a webcam)
- Learner’s English proficiency in speaking and writing
- Training Partnership Agreement between you and us
- Provision of a computer device with internet connection and video/picture recording device through the learner or the employer establishment
At own pace; Programme access for 12 months
Intake:
Anytime
Delivery Mode:
E-Learning (Requires a computer device with internet connection and an integrated camera or a webcam)
Requirements:
- Learner’s English proficiency in speaking and writing
- Training Partnership Agreement between you and us
- Provision of a computer device with internet connection and video/picture recording device through the learner or the employer establishment
Duration:
At own pace; Programme access for 12 months
Learning Hours:
Average Learning Time: 476 hrs excl. recap & exam preparations
Certification:
Certificate of Achievement in International Hospitality & Tourism Operations Theory by Kambaku Hospitality College and Mainporter Vocational Online College of Hospitality
Overview
Upskill your employees’ practical experience with theoretical expertise knowledge to unlock their full potential
The Art of Hospitality stands for customer care, emotional excellence and exceptional guest service at all times. To be able to fully master the Art of Hospitality practical skills but also theoretical background knowledge is required.
It is not your management team but your non-managerial employees who spend most of the time with your guests. Therefore, your non-managerial employees’ confidence, professionalism, emotional excellence, service-readiness, dedication, efficiency, solution-orientation and interdepartmental thinking ensures smooth operations and influences your guests’ experience and satisfaction the most.
We provide your employee with the theoretical product, equipment, processes, concepts and background knowledge that enables him/her to see the bigger picture, to understand not only how things are done but also why, to come up with own solutions and to foster his/her inter-departmental thinking.
Besides the knowledge in all directly hospitality related operations – Housekeeping, Laundry, Food & Beverage, Kitchen and Front Office – your employee also receives all core and related knowledge required to unlock his/her full potential in the current position, to allow an easier transfer into another department or to step into a higher position with additional internal practical training.
We train your employee for you; all you have to do is to invigilate the theoretical assessments.
Our tutors have many years of international hospitality expertise in all non-managerial and managerial areas and are eager to pass on their knowledge and skills.
PROGRAMME STRUCTURE
- Module (simultaneous to all other modules): Foreign Language German
- Module: Core Module:
- Workplace Health, Safety & Hygiene
- The Hospitality Industry
- Work Organisation
- Customer Care
- Resource and Waste Responsibility
- Business Communication
TUITION FEE
To ensure the full commitment of our training partners, we charge our employer establishments with the tuition fees. It is up to your discretion, to charge a share of the tuition fees to the learners as agreed to in the Practical Training Agreement.
The tuition fees of the programme depend on the chosen cost model type in the Training Partnership Agreement and the amount of learners enrolled with us for any programme:
Non-refundable, advanced, monthly payable tuition fees for each month a learner is enrolled in a programme. In the case of withdrawal through any party, no monthly fees for the following months are charged; however, paid fees are not refunded under any circumstances.
Non-refundable, advanced, overall payable tuition fee for the entire programme (usual programme time excl. duration of extension of programme). In the case of withdrawal through any party, no additional charges apply; however, paid fees are not refunded under any circumstances.
No additional fees are charged for enrolment, initial assessment, issue of initial certificate, administration and one verification visit/video conference per year.
Our flat rates apply to institutions as well as employer establishments or group of employer establishments of one company which have the average amount of leaners outlined below enrolled in any of our programmes throughout the entire year.
The average amount of learners is fixed in the Training Partnership Agreement at the beginning of the contract period. If the average amount of learners is below the initial agreed amount, based on which flat rates have been granted, the difference to the applicable flat rate is charged at the end of each year of the agreement contract.
ADMISSION
Your learner does not need a specific entry qualification to become part of the Mainporter Community!
What you need to register one of your employees for this programme:
As this is a theory programme without practical training, no employer establishment verification is required to enrol an employee for this programme. However, as you sponsor the training, we also need to enter a Training Partnership Agreement with your company.
Whilst we do not have specific admission requirements besides the proficiency in English, you can set up your own employment criteria which ensure that the employee meets your expectations, fits into your team and into your company culture.
HOW DOES IT WORK
1.
Contact us to receive detailed information on the programme via info@kambakucollege.com and the overview of enrolment details required.
2.
Once you joined a Training Partnership with us, we provide your employee with a Training Agreement with us.
3.
After we received the required payment, we provide you with the Mainporter Campus log in data for your employee. Your employee is ready to start his/her learning experience.
Do you have questions?
We take the time to advise you in detail to find the ideal solution for your request and support you on your way to your training.
Hi I'm
Iris Neumann
MD & Co-Founder
kambaku
Hospitality College
