OUR SERVICES
We combine online training with simultaneous training in the real work environment.
We inspire, grow and develop highly skilled professionals, who master the art of hospitality.
T R A I N I N G
There exist several training programmes, lessons, courses, certificates, etc. to learn about hospitality and tourism.
WHAT MAKES US UNIQUE?
We combine e-learning with the principal of dual vocational education and the apprenticeship system. Our training system is designed similar to the worldwide most successful non-managerial hospitality education approaches from Switzerland, Germany and Austria without neglecting your country’s own sense of hospitality and specific knowledge requirements based on cultural and educational background.
Our dual vocational qualifications are officially recognised and quality assured and therefore, do not only allow our learners to become skilled international hospitality allrounders in all operational hospitality departments but also form the basis for further study admission nationally and world-wide.
Through our system, the learner receives online theoretical training and non-simulated on-the-job training in general knowledge required in the hospitality industry, general hospitality knowledge, foreign language and all non-managerial job roles in Housekeeping, Laundry, Food & Beverage, Front Office and basic Kitchen operations.
The theory transfer, learner support through our tutors and theoretical assessment are delivered through our e-learning platform Mainporter Campus.
The theory content is structured in modules that follow pre-defined paths and build on one another. Each learning module consists of interactive learning sessions containing:
- recap questions,
- quizzes,
- text,
- pictures,
- videos,
- charts,
- tables,
- graphs
- real industry examples
Every learning session is accompanied by a homework session with immediate correction. The sessions, homework, and exams within a module have to be unlocked through successful processing of the previous. Additionally, all modules are locked for the learner and a new module can only be unlocked through successful completion of the previous module. By doing so, we ensure sustainable learning and avoid that learning content can be skipped or processed without full understanding.
To support our learners, our tutors – worldwide-based industry professionals – are available through our forum. It allows the learner to connect with other learners and his/her tutors to ask questions, raise issues or uncertainties or post answers to fellow learners’ questions.
At the same time practical, on-the-job training is conducted through a trainer in one of our verified employer establishments in the real work environment. Instead of training in a simulated work environment single tasks are repeated a couple of times, the learner trains the task of the designated occupation over many months, at real guests, in real life situations and through actually arising challenges. Whilst the programme chosen defines the number of mandatory months in each department, the employer is free to plan the departmental rotation, weekly schedule and vacation days according to establishment’s needs. As an apprentice employee, the learner is a full team number of in the hospitality establishment and learns all tasks of his/her job role in the day-to-day operations with support of the trainer. With each week completed in a department, the learner receives more and more duties and responsibilities – at the beginning he/she is constantly accompanied by the trainer whilst at the end the trainer solemnly checks and provides feedback on result of the task performance the same way a supervisor does for every employee. This way, the learner grows into his/her job role step by step, develops the required routine to deliver quality service also in stressful and out of the ordinary situations and is able to networked- and solution-oriented thinking.
Our tutors check each learner’s development and quality of practical training through mandatory delivered pictures and videos for practical assignments and practical assessment.
All practical trainers train within the framework of our standards and are supported through an online trainer tool which allows also industry experts without intensive international hospitality and/or trainer experience to be a trainer. It includes Standard Operating Procedures and other templates for hospitality operations and training which can be partly adapted to establishment’s needs. Together with the trainer task summaries they form the framework for the on-the-job training through the trainer. In addition, all our practical trainers can access the same theory as the learner but with trainer notes and without access restrictions and quizzes. The Train-the-Trainer sessions rounds up the trainer tool and provides valuable tips and tricks how to be an on-the-job trainer in our dual vocational system.
Training
We combine online training with simultaneous training in the real work environment. We inspire, grow and develop highly skilled professionals, who master the art of hospitality.
Companies
Create exceptional service experiences for your guests. Develop and shape your current and future team members to develop the Art of Hospitality at low cost, at your pace, according to your operational requirements and with our international expertise.
Students
Your Mainporter Experience
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the best way to start a career in the exciting, diverse, multicultural and ever- changing hospitality industry.
ABOUT US
A community to learn the art of hospitality – anywhere, anytime.
We are the first Vocational Online College in Africa specialising on officially recognised dual vocational qualifications in hospitality for tomorrow’s non-managerial professionals.
We provide quality, online on-site education in the art of hospitality for people and companies working and operating in any corner of southern Africa.
We provide dual vocational training in hospitality, based on the hospitality education system of Switzerland, Germany and Austria since more than 10 years.
A BRIEF HISTORY
Kambaku Hospitality College was originally founded by the owners of Kambaku Lodge & Safaris in Namibia as they were unable to find local hospitality professionals who had the practical skills to provide guest service meeting their guests’ expectations.
To solve the skills deficit, Kambaku Hospitality College was founded in 2010 and international teachers and trainers created a dual vocational training curriculum for the college and the lodge. Over the years, the founders decided to provide more young, unqualified Namibians – without the necessary grades or academic background to find (permanent) employment or proceed with higher education – the chance to escape youth unemployment. Therefore, Kambaku combined their own dual vocational curriculum with the Namibian National Certificate in Hospitality and Tourism Level 2. In 2014, the college got accredited by the Namibian Qualifications Authority and registered with the Namibian Training Authority, which allowed learners to attain an officially recognised qualification besides Kambaku’s own certificate.
Through the huge number of applications, the increase of highly satisfied long-stay and returner guests and the exchange with other hospitality employers in southern Africa, Kambaku realised, the need for a dual vocational education in hospitality on international standards in the entire country and the southern African continent.
In 2017, they found new business partners growing up, training, working and conducting training in Germany and Switzerland and with additional international industry experience in other countries and continents who share their vision to bring the dual vocational education of the art of hospitality into all corners of southern Africa. The Kambaku Hospitality College how you know it today was born.
We knew what is required to bring the art of hospitality into southern Africa, but we needed a partner with the technical know-how to provide our training everywhere, anytime and at an affordable price.
Further, in 2017, we joined a cooperation with Mainporter, the first company which developed an e-learning platform which allows the provision of programmes and courses that combine online training with non-simulated on-the-job training in the real work environment to inspire, grow and develop highly skilled professionals, who master the art of hospitality.
Together, we develop and offer officially recognised and quality assured dual vocational qualifications which meet the international hospitality standards and guest expectations without neglecting the local culture and training requirements of each southern African country we operate in.
Therefore, we do not only allow our learners to become skilled international hospitality allrounders in all operational hospitality departments but also form the basis for further study admission.
As partners, we believe that everybody who is passionate to make guests feel home away from home, striving to create memorable guest experiences and dedicated to service excellence can learn the Art of Hospitality.
That’s why
WE PROVIDE ACCESS TO A COMBINATION OF THEORETICAL EDUCATION AND NON-SIMULATED PRACTICAL TRAINING IN HOSPITALITY AND TOURISM TO INSPIRE, GROW AND DEVELOP THE NEXT GENERATION OF HIGHLY SKILLED PROFESSIONALS IN SOUTHERN AFRICA, WHO MASTER THE ART OF HOSPITALITY FOR A CAREER IN THE INTERNATIONAL SERVICE INDUSTRY
To fulfil our purpose, we leave the most common training strategies of vocational training behind and combine e-learning with simultaneous non-simulated practical training and real-life situations in hospitality establishments. Hereto, we utilise the synergies of our partner’s international experience of living, working, training and coaching in and for the hospitality industry in Switzerland, Germany, Australia, Namibia, Oman, United Arab Emirates, Thailand and other countries with our own national industry, culture, and demographic specific expertise. Through our online training we provide access to education and skilled employees in hospitality for people and companies working and operating in remote parts of southern Africa without close access to highly qualified vocational training centres and skilled practical trainers.